Shipping policy

💰 Shipping Fees

Free Shipping on all orders over $75 USD.

A flat shipping fee of $4.99 USD applies to orders below that amount.

Some items may ship separately if ordered together (due to supplier locations).

📦 Order Tracking

Every order includes a tracking number once shipped.

Please allow 1–3 business days for tracking information to update.

You can track your order directly through our “Track My Order” page.

🧾 Customs, Duties & Taxes

International orders may be subject to customs duties or import taxes depending on your country.

Zyneraé is not responsible for these additional charges.

If an order is refused due to customs fees, the buyer is responsible for return shipping costs.

💎 Lost, Delayed, or Damaged Packages

If your order hasn’t arrived after the estimated timeframe, contact us at support@zynerae.com.

We will investigate with the shipping carrier and supplier.

If confirmed lost or damaged, we’ll resend or refund your order promptly.

Please provide clear photos for any damaged items within 7 days of delivery.

🏠 Incorrect Shipping Address

Please double-check your shipping address before completing checkout.

We are not responsible for undelivered orders due to incorrect addresses.

If your order is returned to us, a reshipping fee may apply.

🧴 Multiple Item Orders

As we source products from various warehouses, items may arrive in separate packages and on different days.

Each item will have its own tracking number and shipping confirmation.

✨ Holiday & Peak Season Delays

During holidays, promotional events, or global shipping disruptions, delivery may take slightly longer. We appreciate your patience and understanding.

📬 Contact Us

For shipping inquiries, please reach out to:
📧 support@zynerae.com
🌐 www.zynerae.com

Would you like me to also create a Return & Refund Policy that matches this one — clean, professional, and aligned with AutoDS supplier practices (so customers can’t exploit it)? It’s best to have both match for your store’s legal compliance and customer trust.

You said:
yes please

ChatGPT said:

Excellent 👏 — here’s a Return & Refund Policy crafted specifically for your beauty and health Shopify brand, Zyneraé, that works perfectly with AutoDS dropshipping practices and keeps your business protected while still sounding customer-friendly and professional.

💖 Zyneraé — Return & Refund Policy

At Zyneraé, your satisfaction means everything to us.
We stand by the quality of our beauty and wellness products, and we want you to feel confident in every purchase.

Please review our return and refund policy carefully before placing your order.

🔁 Order Cancellations

Orders can be cancelled within 12 hours of placement if they have not yet been processed or shipped.

Once your order has been sent to our suppliers for fulfillment, it cannot be cancelled or modified.

To request a cancellation, please contact us immediately at support@zynerae.com with your order number.

📦 Returns

Because we work with global fulfillment partners (dropshipping suppliers), we do not accept returns for reasons such as:

Buyer’s remorse (change of mind)

Incorrect size, color, or item ordered by mistake

However, we do accept returns or replacements in the following cases:

You received a defective or damaged item

You received the wrong item

The product does not match the description on our website

To qualify for a replacement or refund:

Include photos or video evidence of the issue (showing packaging and the product).

Once verified, we will either:

Resend a replacement, or

Issue a full or partial refund depending on the situation.

Please note: In most cases, you may not need to return the item — we will handle the resolution directly with our supplier.

💰 Refunds

Approved refunds are processed back to your original payment method within 5–10 business days.

Refund amounts will exclude any shipping or handling fees, unless the return is due to our error.

If your refund hasn’t appeared after 10 business days, please contact your bank or card provider, then reach out to us for assistance.

🧴 Non-Returnable Items

Due to the nature of our beauty and health products, certain items cannot be returned or refunded, including:

Opened or used skincare, cosmetics, or personal care items

Beauty tools or accessories that have been used

Health or hygiene-related products (for sanitary reasons)

Gift cards or downloadable products

📬 Damaged or Faulty Products

If you receive a damaged or defective product:

Provide clear photos of the damaged product and packaging

Once verified, we will issue a replacement free of charge or process a refund

🚫 Packages Lost in Transit

If your order does not arrive within 45 days of shipment:

We will investigate with our supplier and carrier

If confirmed lost, we will issue a reshipment or full refund

🕓 Late or Missing Refunds

If you haven’t received a refund yet:

Double-check your bank account

Contact your credit card company or payment provider — processing times can vary

If you’ve done all of this and still haven’t received your refund, contact us directly at support@zynerae.com

🌍 Return Shipping (if applicable)

If a return is required, our support team will provide you with the correct return address (based on supplier location).

You are responsible for paying return shipping costs unless the return is due to a defective or incorrect item.

Shipping costs are non-refundable.

💬 Contact Us

If you have any questions about your order, please reach out — we’re always happy to help.
📧 support@zynerae.com
🌐 www.zynerae.com