Refund policy
At Zyneraé, we want you to love every purchase. If you're not completely satisfied with your order, we're here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be unused, unworn, and in its original condition
- Include all original tags and packaging
- Be accompanied by proof of purchase or order confirmation
To start a return, please contact us at:
Email: zyneraestore@gmail.com
If your return request is approved, we will provide instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.
Please note that return shipping costs may be the responsibility of the customer unless the item is defective, damaged, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive:
- A damaged item
- A defective item
- The wrong product
Contact us within 7 days of delivery at zyneraestore@gmail.com.
To help us resolve the issue quickly, please include:
- Your order number
- Clear photos of the product
- Photos of the packaging
- A brief description of the issue
Once verified, we may offer:
- A replacement product
- A full refund
- A partial refund, depending on the circumstances
Non-Returnable Items
For hygiene, safety, and supplier compliance reasons, certain items cannot be returned, including:
- Opened or used skincare products
- Opened or used cosmetics
- Personal care and beauty products that have been used
- Customized or personalized products
- Perishable goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Clearance or final-sale items
If you are unsure whether your item qualifies for a return, please contact us before submitting a request.
Exchanges
We do not offer direct exchanges.
If you would like a different product, the fastest option is to return the eligible item (if approved) and place a new order separately.
Order Cancellations
Orders may be cancelled within 12 hours of purchase, provided they have not yet entered processing or fulfillment.
Once an order has been processed or shipped, it can no longer be cancelled.
To request a cancellation, contact us immediately at:
Lost Packages
If your order has not arrived within 45 days from the shipment date, please contact us.
After confirmation from the shipping carrier or supplier that the package is lost, we will provide either:
- A replacement shipment, or
- A full refund
European Union 14-Day Cooling-Off Period
For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of receiving it, for any reason and without justification.
To qualify:
- The item must be unused and unworn
- Original packaging and tags must be included
- Proof of purchase must be provided
This right does not apply to products excluded under applicable consumer protection laws, including certain hygiene and personal care products that have been opened after delivery.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow:
- Up to 10 business days for the refund to be processed
- Additional processing time required by your bank, credit card provider, or payment service
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Us
If you have any questions regarding returns, refunds, cancellations, or your order, please contact us:
Email: zyneraestore@gmail.com
Website: www.zynerae.com
We appreciate your trust in Zyneraé and are committed to providing a smooth and enjoyable shopping experience.