Terms of service

Last Updated: June 2026

Welcome to Zynerae. These Terms of Service ("Terms", "Agreement") govern your access to and use of https://zynerae.com, including all related products, services, content, features, and tools offered through our website.

By visiting our website, creating an account, or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or services.

1. About Zynerae

Zynerae is an online beauty, skincare, wellness, and self-care retailer operating through the Shopify platform.

We reserve the right to modify, suspend, or discontinue any part of our website, products, services, or policies at any time without prior notice.

2. Eligibility

By using our website, you confirm that:

  • You are at least the age of majority in your jurisdiction.
  • You have the legal capacity to enter into a binding agreement.
  • Any information you provide is accurate, complete, and current.

If you allow a minor to use our website, you are responsible for their activities and compliance with these Terms.

3. Products & Services

We strive to display product descriptions, images, pricing, and availability as accurately as possible.

However:

  • Product colors may vary depending on your device settings.
  • Packaging may occasionally differ from images shown.
  • Product availability may change without notice.
  • We reserve the right to discontinue products at any time.

We do not guarantee that products will meet every individual expectation or produce specific results.

4. Orders & Acceptance

When you place an order, you are making an offer to purchase.

An order is considered accepted only after:

  • Payment has been successfully processed, and
  • You receive an order confirmation email.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Reject orders suspected of fraud or unauthorized activity.
  • Correct pricing or product information errors.

If an order is cancelled after payment has been received, a refund will be issued to the original payment method.

5. Pricing & Payments

All prices displayed on our website are shown in the applicable currency and are subject to change without notice.

Prices may not include:

  • Shipping fees
  • Customs duties
  • Import taxes
  • Local taxes or fees

Accepted payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Other payment methods offered at checkout

You agree to provide accurate billing and payment information for all purchases.

6. Shipping & Delivery

We ship to multiple countries worldwide.

Delivery estimates are provided for convenience only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Weather conditions
  • Global supply chain disruptions
  • Events beyond our reasonable control

Certain products may be fulfilled and shipped from different warehouses or suppliers and may arrive separately.

For complete details, please review our Shipping Policy.

7. Returns & Refunds

Returns, refunds, replacements, and cancellations are governed by our Return & Refund Policy.

Please review that policy carefully before making a purchase.

Certain beauty, skincare, personal care, and hygiene products may not be eligible for return once opened or used.

8. User Accounts

If you create an account with Zynerae:

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You are responsible for all activity under your account.
  • You must notify us immediately of any unauthorized access.

We reserve the right to suspend or terminate accounts that violate these Terms.

9. Intellectual Property

All content on Zynerae, including but not limited to:

  • Logos
  • Graphics
  • Product descriptions
  • Images
  • Videos
  • Website design
  • Branding elements

is the property of Zynerae or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, publish, or exploit any content without prior written permission.

10. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.
  • Violate any applicable laws or regulations.
  • Attempt to gain unauthorized access to our systems.
  • Upload viruses or malicious code.
  • Interfere with website functionality.
  • Submit false, misleading, or fraudulent information.
  • Copy or scrape website content without permission.

Violation of these Terms may result in suspension or termination of access.

11. Third-Party Services & Links

Our website may contain links to third-party websites, applications, or services.

We are not responsible for:

  • Third-party content
  • Third-party privacy practices
  • Products or services provided by third parties

Your use of third-party websites is at your own risk.

12. Shopify Platform

Our store is powered by Shopify.

While Shopify provides the ecommerce infrastructure used to operate our store, all purchases are made directly from Zynerae.

Shopify is not responsible for:

  • Product quality
  • Order fulfillment
  • Shipping
  • Returns
  • Customer support

Any issues regarding purchases should be directed to Zynerae.

13. Customer Reviews & Feedback

If you submit reviews, comments, suggestions, testimonials, or other content, you grant Zynerae a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content for business and marketing purposes.

You agree not to submit content that is:

  • False or misleading
  • Offensive or abusive
  • Infringing on third-party rights
  • Illegal or harmful

We reserve the right to remove content at our discretion.

14. Disclaimer of Warranties

All products and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Zynerae disclaims all warranties, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy
  • Availability

We do not guarantee uninterrupted, secure, or error-free access to our website.

15. Limitation of Liability

To the maximum extent permitted by law, Zynerae shall not be liable for any:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Lost profits
  • Lost revenue
  • Data loss
  • Business interruption

arising from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid by you for the product giving rise to the claim.

16. Indemnification

You agree to indemnify and hold harmless Zynerae, its owners, employees, affiliates, contractors, and service providers from any claims, damages, liabilities, costs, or expenses arising from:

  • Your violation of these Terms
  • Your misuse of the website
  • Your violation of any law or third-party rights

17. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

18. Governing Law

These Terms shall be governed by and interpreted under the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon publication on this website.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

20. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Zynerae

Email: zyneraestore@gmail.com

Website: https://zynerae.com

Address:
24 Waterfield House
Wombourne
Wolverhampton
WV5 9DL
United Kingdom