Shipping policy

At Zyneraé, we are committed to delivering your beauty and wellness essentials safely and efficiently.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. During periods of high demand, processing times may be slightly extended.

Shipping Time

Estimated delivery times vary depending on your location and product availability. Most orders arrive within 7–20 business days after shipment.

Please note that delivery times are estimates and may be affected by customs processing, carrier delays, holidays, or unforeseen circumstances.

Shipping Fees

  • - Free shipping on orders over

    £60 GBP.

  • A flat shipping fee of £3.99 GBP applies to orders below £60 GBP.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 1–3 business days for tracking updates to appear in the carrier's system.

Multiple Shipments

As we work with multiple fulfillment partners and warehouses, items ordered together may arrive separately and at different times. Each shipment will have its own tracking information where applicable.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are the responsibility of the customer.

Zyneraé is not responsible for any customs fees, duties, or taxes incurred upon delivery.

Lost, Delayed, or Damaged Packages

If your order is significantly delayed, lost, or arrives damaged, please contact us as soon as possible.

For damaged items, please provide clear photos of:

  • The product
  • The packaging
  • Any visible damage

Claims for damaged products should be submitted within 7 days of delivery.

Upon verification, we will arrange a replacement or refund where appropriate.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Zyneraé cannot be held responsible for orders delivered to incorrectly entered addresses. If a package is returned due to an address error, additional shipping charges may apply for reshipment.

Holiday & Seasonal Delays

During holidays, promotional events, and peak shipping periods, delivery times may be extended. We appreciate your patience and understanding.

Contact Us

For shipping-related questions or assistance, please contact:

Email: zyneraestore@gmail.com
Website: www.zynerae.com