Privacy policy
Last Updated: June 2026
At Zyneraé, your privacy matters to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, create an account, or otherwise interact with our services.
By accessing or using www.zynerae.com, you agree to the practices described in this Privacy Policy.
Who We Are
Zyneraé operates this online store and provides beauty, wellness, skincare, and self-care products through Shopify's ecommerce platform.
Throughout this Privacy Policy, the terms "we," "our," and "us" refer to Zyneraé.
Information We Collect
When you visit our website or make a purchase, we may collect the following information:
Personal Information You Provide
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Account login details
- Customer service communications
Order & Transaction Information
- Products purchased
- Shopping cart activity
- Order history
- Payment confirmations
- Returns and refund requests
Device & Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Referral sources
Marketing Information
- Email subscription preferences
- Marketing engagement
- Product interests and browsing behavior
How We Collect Information
We collect information:
Directly From You
When you:
- Place an order
- Create an account
- Subscribe to our newsletter
- Contact customer support
- Participate in promotions
Automatically
Through:
- Cookies
- Analytics tools
- Website tracking technologies
- Shopify platform technologies
From Service Providers
We may receive information from trusted partners who help us operate our business, including:
- Shopify
- Payment processors
- Shipping providers
- Marketing platforms
- Analytics providers
How We Use Your Information
We use your information to:
Process Orders
- Verify purchases
- Process payments
- Arrange shipping
- Provide tracking updates
- Handle returns and refunds
Improve Your Shopping Experience
- Save preferences
- Recommend relevant products
- Personalize website content
- Improve website performance
Customer Support
- Respond to inquiries
- Resolve issues
- Provide assistance regarding orders
Marketing Communications
With your consent, we may send:
- Promotional emails
- Product updates
- Special offers
- Newsletter communications
You may unsubscribe at any time using the unsubscribe link included in our emails.
Security & Fraud Prevention
We use collected information to:
- Detect fraudulent activity
- Protect customer accounts
- Secure transactions
- Prevent unauthorized access
Legal Compliance
We may process information when required to:
- Comply with legal obligations
- Respond to lawful requests
- Enforce our policies
- Protect our rights and customers
Dropshipping Fulfillment Partners
As a dropshipping-based business, some products may be fulfilled and shipped by trusted third-party suppliers and logistics partners.
To complete your order, certain information such as:
- Name
- Shipping address
- Contact information
may be shared with fulfillment partners solely for order processing and delivery purposes.
We only work with service providers that are required to protect your information.
Sharing Your Information
We do not sell your personal information.
We may share information with:
Shopify
Our store is hosted on Shopify. Shopify processes information necessary to provide payment processing, hosting, checkout functionality, and ecommerce services.
Service Providers
Including:
- Payment processors
- Shipping carriers
- Email service providers
- Analytics platforms
- Customer support tools
Legal Authorities
When required by law or to protect our business, customers, or the public.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in
- Remember cart contents
- Improve website functionality
- Analyze traffic and performance
- Personalize your shopping experience
You may control cookie settings through your browser.
Please note that disabling cookies may affect certain website features.
Data Retention
We retain your information only as long as necessary to:
- Fulfill orders
- Maintain records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When no longer needed, information is securely deleted or anonymized.
Data Security
We implement reasonable security measures to protect your information.
However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.
We encourage customers to use strong passwords and protect their account credentials.
Children's Privacy
Our website and services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.
If we learn that information has been collected from a child, we will promptly delete it.
Your Privacy Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Request a copy of your data
- Restrict certain processing activities
- Withdraw marketing consent
To exercise any privacy rights, contact:
International Data Transfers
Because Shopify and some of our service providers operate globally, your information may be processed outside your country of residence.
Where required, appropriate safeguards are used to protect personal information during international transfers.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Zyneraé
Email: zyneraestore@gmail.com
Website: www.zynerae.com
Address: 24 Waterfield House, Wombourne, Wolverhampton, ENG, WV5 9DL, United Kingdom